Support
E-mail: [email protected] — for account requests, write from the e-mail address registered on the account and include your username and (if any) character name. Never put your password in an e-mail; we will never ask for it. Response time is usually 1–2 business days.
Frequently asked questions
I can't log in; it says "wrong username or password".
Re-enter your username (the login ID you chose at registration, not your e-mail) and password, paying attention to upper/lower case. Keyboard auto-correction may have added a leading space. If you still can't get in, use "Forgot password" to get a new one, or write to us from the e-mail address registered on the account.
Sign in with Apple doesn't work or opens a different account.
Sign in with Apple uses a stable identifier tied to your Apple ID; the same Apple ID always opens the same game account. If you chose "Hide My Email" earlier, your account is registered with Apple's private relay address. If sign-in fails: iOS Settings → [your name] → Sign-In & Security → Sign in with Apple → remove Modular MMORPG and try again. If the problem persists, write to us with your device model, iOS version and the error text.
I forgot my password.
Use the Forgot password link on the login screen; a reset link is sent to the e-mail address registered on the account. If it doesn't arrive, check your spam folder. If you no longer have access to that e-mail address, write to us with your character names and last login date so we can verify the account.
How do I report a player?
Three ways: tap the player's name in chat and choose Report; press the report button on the target panel (with an enemy or friendly player selected); or type /report <playername> in chat. Pick a reason and add a short description; recent messages are attached automatically as evidence. Reports are reviewed within 24 hours. You can also mute the player with Block.
How do I delete my account?
In the game go to Settings → Display → DELETE ACCOUNT, or send us an e-mail with the subject "Account deletion request" from the address registered on the account. Step by step: Account deletion.
Is my progress shared between devices?
Characters and progress belong to your account, not the device. With the same account you play the same characters on iOS, Android and PC. Only one device can be logged in at a time.
Are there in-app purchases?
Not at the moment. When they are added they will go through the App Store / Google Play and will be announced on this page.
Account and privacy
- How do I delete my account?
- Privacy Policy — what data is collected, your rights.
- Terms of Service — code of conduct and sanctions.
Reporting a bug
If you found a bug, write to us with: device model, operating system version, game version (shown on the Settings screen), what you did, what you expected and what happened. A screenshot or short video helps a lot.